HMO Pre-Licensing Advice Survey

1. How easy did you find it to book a Pre-Licensing Advice visit?

Extremely Easy

Very Easy

Quite Easy

Somewhat Difficult

Very Difficult

Extremely Difficult

2. Which of the following would you use to describe the Pre-Licensing Advice service? (Please tick any that apply)

Reliable

High Quality

Useful

Unique

Good value for money

Overpriced

Impractical

Ineffective

Poor Quality

Unreliable

3. How well did the Pre-Licensing Advice service meet your needs?

Extremely well

Very well

Quite well

Not so well

Not at all well

4. Overall, how satisfied or dissatisfied are you with the Pre-Licensing Advice service?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

5. How likely are you to recommend this Pre-Licensing Advice service? (1 - Not at all likely 10 - Extremely likely)

6. Do you have any other comments or suggestions?

Equalities Questions

These questions help us to understand different people have experienced this service

7. How would you describe yourself?

Male

Female

Non-binary

In another way

8. What is your age?

Under 16

16-25

26-35

36-45

46-55

56-65

Over 65

9. What is your ethnic group?

Arab

Asian or Asian British - Bangladeshi

Asian or Asian British - Chinese

Asian or Asian British - Indian

Black or Black British - African

Black or Black British - Caribbean

Kurdish

Latin American

Mixed/Dual Background White and Asian

Mixed/Dual Background White and Black African

Mixed/Dual Background - White and Caribbean

Mixed/Dual Background - Other

Turkish

White - Irish

White traveller of Irish heritage

White Gypsy/Roma

White - Other

Other Ethnic Group

Prefer not to say

Privacy Notice

This Privacy Notice explains how personal information is going to be used, what for, who it will be shared with and why.

Why we collect and use Personal Data about you

We collect and hold personal information relating to your use of the Let’s Talk Coventry web platform, and participation in surveys, consultations, and forums. We use this information to: Analyse and interpret it to help us to meet our objectives and obligations Communicate information to you about engagement opportunities, events and other initiatives Respond to enquiries and otherwise engage with stakeholders We process personal data in compliance to Data Protection Law, our legal basis for processing is consent

What personal information do we collect about you?

We will collect and use the following information about you: Email address Other demographic information you provide to us in non-mandatory fields and in surveys.

Who we share your personal Data with?

We will share data with other Coventry City Council service areas.

How long will we keep your information?

We will only keep your information for as long as we need to, so we can give you the service you need or have asked for, unless we must keep it for legal reasons.

Your Rights

You have the right to: Ask to see the personal information we hold about you Ask us to change information we hold about you if it is wrong Ask us to delete the information we hold about you Ask us to limit the way we use your personal Information Data portability (have your data transferred to another Authority) Withdraw your consent Complain to the Information Commissioner’s Office To exercise any of these rights please contact the Insight Team and/or email LetsTalkCoventry@coventry.gov.uk

Withdrawal of Consent

Where personal data is processed on the basis of consent, you will have the right to withdraw that consent. However, Coventry City Council process personal data that it is necessary to do so to comply with our legal obligations and to enable us to perform tasks carried out in the public interest.

Complaints

You have the right to submit a complaint if you are unhappy with the way your request is handled or disagree with a decision made by the council regarding your data. In these circumstances you can contact the Data Protection Team (DPO) and request a review of the decision. If you are not satisfied with any outcome from the DPO you may wish to apply to the Information Commissioners Office at: The Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Date of last review: June 2019